Privacy Policy
Last updated: 1/23/2026
TheraLink ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
1.1 Personal Information
We collect personal information that you provide to us, including:
- Name, email address, and phone number
- Date of birth and gender
- Medical history related to speech therapy
- Payment information (processed securely by our payment provider)
1.2 Usage Information
We automatically collect information about your use of our platform, including:
- Device information (IP address, browser type)
- Usage patterns and preferences
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Provide and maintain our services
- Process appointments and payments
- Send you confirmations, updates, and support messages
- Improve our platform and develop new features
- Comply with legal obligations
3. Medical Information Security
Your medical information is encrypted using AES-256-GCM encryption and stored securely. We comply with Malaysian healthcare privacy regulations and international best practices.
Medical information is only shared with:
- The therapist you book appointments with
- You (the patient or guardian)
- Required by law or legal process
10. Contact Us
For privacy-related questions or to exercise your rights, contact us at:
Email: support@theralink.my
Phone: +60 3-1234 5678
Address: Kuala Lumpur, Malaysia